Last updated: 11 November 2026
This policy explains how refunds work when you pay for Setupe. It expands on Section 8 (Refunds) of our Terms of Use. If this page and the Terms of Use ever disagree, the Terms of Use apply.
1. Setupe subscriptions
Setupe paid plans are billed in advance, monthly or yearly, depending on the billing period you choose at checkout.
- Automatic renewal: Your subscription renews automatically at the end of each billing period unless you cancel before the renewal date.
- Cancelling: You can cancel at any time from the billing area of your account, or by emailing hello@setupe.com before your renewal date. When you cancel, your plan stays active until the end of the period you have already paid for, and it will not renew.
- Refunds: Payments are non-refundable to the fullest extent permitted by law, unless Setupe decides otherwise at its discretion. We do not give partial refunds for unused time, unused seats or unused allowances in a billing period.
- Discounted purchases: Plans bought with a discount or promo code follow the same rules. Any refund is for the amount you actually paid.
30-day money-back guarantee
If you are a first-time Setupe subscriber and the product is not right for you, you can ask for a full refund within 30 days of your first payment. Email hello@setupe.com from the address on your account with the subject "Refund request".
- To qualify, you must take part in a short offboarding call (about 15 minutes) with a member of our team. The call is a condition of the refund. It helps us understand what did not work for you, so we can improve Setupe.
- Requests must reach us within 30 days of your first payment. The offboarding call must take place within 7 days of your request. If the call does not happen in that time, the request is no longer eligible.
- The guarantee is for first-time subscribers only, and is limited to one refund per person or organisation.
- It does not apply to renewals, plan upgrades after the first 30 days, or accounts closed for breaking our Terms of Use.
- When a refund is issued, your paid plan ends straight away and your account returns to the free plan, or is closed if there is no free plan.
2. Purchases through a reseller or marketplace
If you bought Setupe through a third-party reseller, marketplace or partner, that seller's refund policy applies instead of Section 1.
- Refunds: Ask the seller you bought from for a refund, within the time their policy allows. No offboarding call is needed.
- Effect of a refund: A refund cancels the licence or plan that was bought, and access to the paid features of Setupe under it ends.
- What is included: Your purchase gives you the plan, features and any included credits described in the listing you bought from.
- Extras bought from Setupe: Anything you buy directly from Setupe on top of a reseller purchase, such as extra credits, is non-refundable to the fullest extent permitted by law.
3. Credit packs and add-ons
Credit packs (for example, extra AI credits) and other one-time add-ons are single purchases. Payments for them are non-refundable to the fullest extent permitted by law, unless Setupe decides otherwise at its discretion. Credits have no cash value.
4. Charged in error
If you think you were charged by mistake, for example a double charge, or a renewal after you cancelled, contact us within 30 days of the charge. We will look into it and refund any charge made in error.
5. Your legal rights
Nothing in this policy affects rights you have under the consumer laws of your country that cannot be excluded.
6. Contact
Questions about a charge or a refund: hello@setupe.com.
