Chatbot2024-12-23T13:46:34+00:00

Chatbot

Automate Customer Support with AI-Powered Chat or Live Chat.

Your 24/7 Service, Real-Time Engagement

Here’s what’s Included in our Chatbot features.

Setupe AI Chat

Enhance your customer support with our AI-driven chat, designed to ensure every inquiry is addressed promptly, 24/7. Whether it’s peak hours or after hours, the chatbot seamlessly supports your team by managing routine questions, high volumes, and delivering consistent assistance.

  • Provides instant responses to customer inquiries at any time of day.

  • Handles routine and high-volume queries to reduce team workload.

  • Acts as a knowledgeable resource when your team is unavailable.

Live Managed Chat

Deliver a personalized support experience that combines the efficiency of automation with the expertise of live agents. This hybrid solution ensures routine inquiries are managed swiftly, while more complex questions are seamlessly escalated to human agents for tailored support.

  • Combines speed, accuracy, and human touch for optimal service.

  • Automates routine inquiries while offering personalized assistance for complex issues.

  • Ensures customers with unique or challenging issues receive expert assistance.

Pricing for AI Chat Management Service

Whats Included in the plan:

  • Enhance Workflows and Productivity
  • Reduce Agents’ Workloads
  • 24/7 Website Operation with Bots
  • Become a Better Problem Solver
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Frequently Asked Questions

What if I want to cancel?2024-11-24T21:09:35+00:00

We understand that circumstances can change. Our cancellation policy is straightforward: just inform us of the last day you wish to use our services. There’s no need for a lengthy notice period, and we don’t charge any cancellation fees. You will receive a prorated refund for any unused days. We won’t ask questions about your decision to cancel, but we would appreciate any feedback you can provide to help us improve our services.

How does the AI Chatbot work?2024-11-24T20:49:38+00:00

We will provide you with a snippet of code to integrate into your website. Once implemented, we will maintain the bot to ensure it stays updated with any new content or documentation you create. This ensures that the bot’s responses remain accurate and satisfactory for your customers. Our team will handle all updates and upkeep, providing a seamless and effective customer support experience.

What if Setupe Support doesn’t know the answer for a customer request?2024-11-24T20:41:47+00:00

With each business owner, we establish a customized Escalation Policy tailored to your specific needs. This policy outlines the precise steps we will take when encountering issues or inquiries that we cannot immediately resolve. You have the flexibility to design an Escalation Policy that works best for your business, and rest assured, it can be updated as your needs evolve. Our goal is to ensure seamless handling of any situation, providing you with peace of mind.

Who owns the documentation?2024-11-24T20:41:59+00:00

The internal documentation we create is entirely yours to keep. Should you choose to cancel our services, you can take all the documentation with you. We’ll retain it in our shared documents for 30 days, allowing you ample time to transfer everything to your own systems.

Do you work weekends and holidays?2024-11-24T20:36:42+00:00

Yes, we do provide support during these periods. Please feel free to reach out to us if you require any assistance or have any specific needs. We are here to ensure that you receive the help and support you need to maintain smooth operations and address any challenges promptly.

Do you do live chat?2024-11-24T20:42:06+00:00

Yes, we offer both live chat and AI chat services. These tools are designed to enhance your customer support by providing immediate, around-the-clock assistance.

  • Live Chat: Engage directly with customers in real-time, offering personalized support and resolving issues quickly.
  • AI Chat: Leverage advanced artificial intelligence to automate responses to common queries, ensuring customers receive instant help even outside of business hours.

We invite you to review our pricing plans or contact us to schedule a demo and see how our chat solutions can benefit your business.

Do you provide the software?2024-11-24T20:42:19+00:00

Yes, we offer a comprehensive suite of tools to enhance your customer support and management capabilities.

Our services include:

Ticketing System: Efficiently track, prioritize, and resolve customer inquiries.

AI Chatbot: Automate responses to common questions and provide instant support around the clock.

Live Chat: Engage with customers in real-time for immediate assistance.

Social Media Management Portal: Post customized content to your social media platforms.

Form Management Portal: Streamline the creation, distribution, and analysis of forms and surveys.

Web Analytics Access: Gain insights into your website traffic, user behavior, and performance metrics to make data-driven decisions.

These tools are designed to work seamlessly together, providing a holistic approach to managing your customer interactions and improving overall efficiency.

How long is the onboarding process?2024-11-24T20:42:25+00:00

Our goal is to deliver immediate value to every client. During the first week (free of charge), we access your support systems, observe frequent inquiries, and start documenting processes. By the end of this orientation week, we plan to handle 3-5 support scenarios.

Who will be managing these services?2024-11-24T20:42:31+00:00

Our dedicated, quirky team members will handle your email responses. During onboarding, Setupe Support staff will be assigned to your account. They will collaborate with you to create an optimal customer support experience. Your Setupe team will manage your day to day operations covering for each other during vacations, sick days, and any unexpected events.

Other Additional Services.

Forms Management

We send qualitative surveys tailored to your specific needs and provide detailed reports that offer deep insights and actionable data, helping you make informed decisions and understand your audience better.

Social Media Management

We create customized banners tailored to your brand for all your social media platforms, and provide performance reports.

 

Website Analytics

From real-time visitor analytics to heatmaps and session replays, gain a deeper understanding of how users navigate your site and achieve your goals with ease.

Our 4 Step Onboarding Process.

Our onboarding is designed to be seamless and tailored to your unique business needs. It begins with a brief intake form, allowing us to gather essential information about your business. Next, we’ll schedule a discovery call to dive deeper into our services, exploring how they align with your goals.

Once we have a clear understanding, we’ll create a project integration board to keep you informed of each stage, ensuring complete transparency. After everything is set up to your satisfaction, we’ll initiate a monthly subscription to provide continuous, customized support.

1. Complete the Intake form

Please complete the intake form to help us understand your business better.

2. Discovery Call

In this discovery call, we’ll dive deeper into our services and explore how they can best support your business goals.

3. Project Initiation

We’ll create a project integration board to keep you fully informed of each step and ensure complete transparency throughout the process.

4. Payment

Once you’re satisfied with everything, we can set up a monthly subscription to provide ongoing support tailored to your needs.

Accounting resources

Why use Us.

Customer-Centric Insight Tools

Integrated tools designed to support your customers and capture valuable insights, helping you enhance and refine your services continually.

Decades of Service Excellence

With over 20 years of experience in Service Delivery and Operations, we bring expertise and a proven track record in optimizing processes and ensuring exceptional service quality.

Stay Connected

You’ll have access to a dedicated communication channel, ensuring you’re always in the loop and can reach us whenever needed.

Continious Improvement

Providing tailored support to help you optimize and grow your business, with strategies and insights designed to drive continuous improvement and success.

Seamless Integration Process

Our thorough onboarding process ensures a smooth start, with every detail covered to get you up and running quickly and effectively.

Let us help you take the first step

Get In Touch.

Why Setupe?

  • Outstanding support, easy onboarding

  • We provide you the tools

  • Over decade of Experience

  • Streamline your processes

  • Bespoke offering at low prices

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