Chatbot
Automate Customer Support with AI-Powered Chat or Live Chat.
Your 24/7 Service, Real-Time Engagement
Here’s what’s Included in our Chatbot features.
Frequently Asked Questions
We understand that circumstances can change. Our cancellation policy is straightforward: just inform us of the last day you wish to use our services. There’s no need for a lengthy notice period, and we don’t charge any cancellation fees. You will receive a prorated refund for any unused days. We won’t ask questions about your decision to cancel, but we would appreciate any feedback you can provide to help us improve our services.
We will provide you with a snippet of code to integrate into your website. Once implemented, we will maintain the bot to ensure it stays updated with any new content or documentation you create. This ensures that the bot’s responses remain accurate and satisfactory for your customers. Our team will handle all updates and upkeep, providing a seamless and effective customer support experience.
With each business owner, we establish a customized Escalation Policy tailored to your specific needs. This policy outlines the precise steps we will take when encountering issues or inquiries that we cannot immediately resolve. You have the flexibility to design an Escalation Policy that works best for your business, and rest assured, it can be updated as your needs evolve. Our goal is to ensure seamless handling of any situation, providing you with peace of mind.
The internal documentation we create is entirely yours to keep. Should you choose to cancel our services, you can take all the documentation with you. We’ll retain it in our shared documents for 30 days, allowing you ample time to transfer everything to your own systems.
Yes, we do provide support during these periods. Please feel free to reach out to us if you require any assistance or have any specific needs. We are here to ensure that you receive the help and support you need to maintain smooth operations and address any challenges promptly.
Yes, we offer both live chat and AI chat services. These tools are designed to enhance your customer support by providing immediate, around-the-clock assistance.
- Live Chat: Engage directly with customers in real-time, offering personalized support and resolving issues quickly.
- AI Chat: Leverage advanced artificial intelligence to automate responses to common queries, ensuring customers receive instant help even outside of business hours.
We invite you to review our pricing plans or contact us to schedule a demo and see how our chat solutions can benefit your business.
Yes, we offer a comprehensive suite of tools to enhance your customer support and management capabilities.
Our services include:
Ticketing System:Â Efficiently track, prioritize, and resolve customer inquiries.
AI Chatbot:Â Automate responses to common questions and provide instant support around the clock.
Live Chat:Â Engage with customers in real-time for immediate assistance.
Social Media Management Portal:Â Post customized content to your social media platforms.
Form Management Portal:Â Streamline the creation, distribution, and analysis of forms and surveys.
Web Analytics Access:Â Gain insights into your website traffic, user behavior, and performance metrics to make data-driven decisions.
These tools are designed to work seamlessly together, providing a holistic approach to managing your customer interactions and improving overall efficiency.
Our goal is to deliver immediate value to every client. During the first week (free of charge), we access your support systems, observe frequent inquiries, and start documenting processes. By the end of this orientation week, we plan to handle 3-5 support scenarios.
Our dedicated, quirky team members will handle your email responses. During onboarding, Setupe Support staff will be assigned to your account. They will collaborate with you to create an optimal customer support experience. Your Setupe team will manage your day to day operations covering for each other during vacations, sick days, and any unexpected events.
Our 4 Step Onboarding Process.
Our onboarding is designed to be seamless and tailored to your unique business needs. It begins with a brief intake form, allowing us to gather essential information about your business. Next, we’ll schedule a discovery call to dive deeper into our services, exploring how they align with your goals.
Once we have a clear understanding, we’ll create a project integration board to keep you informed of each stage, ensuring complete transparency. After everything is set up to your satisfaction, we’ll initiate a monthly subscription to provide continuous, customized support.
Why use Us.
Customer-Centric Insight Tools
Integrated tools designed to support your customers and capture valuable insights, helping you enhance and refine your services continually.
Decades of Service Excellence
With over 20 years of experience in Service Delivery and Operations, we bring expertise and a proven track record in optimizing processes and ensuring exceptional service quality.
Stay Connected
You’ll have access to a dedicated communication channel, ensuring you’re always in the loop and can reach us whenever needed.
Continious Improvement
Providing tailored support to help you optimize and grow your business, with strategies and insights designed to drive continuous improvement and success.
Seamless Integration Process
Our thorough onboarding process ensures a smooth start, with every detail covered to get you up and running quickly and effectively.
